Last updated: November 25, 2025
SparklePal ("SparklePal," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, mobile application, and related services (collectively, the "Services").
By using SparklePal, you agree to the practices described in this Privacy Policy.
SparklePal helps residents and businesses find, book, and manage cleaning and home services through a friendly digital companion.
1. Information We Collect
We collect information in three main ways: directly from you, automatically when you use the Services, and from third parties.
1.1 Information You Provide to Us
When you use SparklePal, you may provide:
Account information
Name, email address, phone number, password, and whether you are using the platform
as a residential customer, commercial buyer, or service provider/vendor.
Profile & booking details
Service address, property type, preferences, photos you upload (e.g., of your space
or windows), and scheduling details.
Business/vendor information
For service providers: business name, licensing and insurance information, service
offerings, pricing, availability, portfolio photos, and other details needed to
display your services.
Payment & billing information
While we may store basic billing details, payments are processed through third-party
payment processors. We do not store full payment card numbers.
Customer support & communication
Messages you send to us, feedback, reviews, support tickets, and responses to surveys
or forms.
1.2 Information We Collect Automatically
When you use SparklePal, we may automatically collect information such as device identifiers, IP address, browser type, operating system, usage data, and interaction logs.
2. How We Use Your Information
We use your information to provide and improve the Services, facilitate bookings, process payments, communicate with users, provide customer support, and ensure platform safety and security.
3. How We Share Your Information
We may share your information with service providers, payment processors, and other users as necessary to operate the Services. We may also share information when required by law or to protect our rights.
4. Cookies and Tracking Technologies
SparklePal uses cookies and similar technologies to enhance user experience, analyze usage, and improve our Services.
5. Data Security
We take reasonable measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure.
6. Data Retention
We retain personal information for as long as necessary to provide the Services and fulfill legal obligations.
7. Your Rights and Choices
Depending on your location, you may have rights to access, correct, or delete your personal information, or to object to certain processing activities.
8. Third-Party Services
SparklePal may contain links to third-party websites or services. We encourage you to review the privacy policies of any third-party sites or services you use.
11. International Data Transfers
SparklePal may process and store information in countries other than your own. Information will be handled in accordance with this Privacy Policy and applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by:
- Updating the "Last updated" date at the top, and/or
- Providing a notice within the app or via email, where appropriate
Your continued use of the Services after changes become effective means you accept the updated Privacy Policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, you can contact us at:
SparklePal
Email: sparklepalus@gmail.com